Appointments

Configure Appointment Details

Appointments at Eaglescliffe Medical Practice

Booking an Appointment

  • Urgent Appointments: If you need to see a doctor straight away, call us at 8:00 AM. We don't offer walk-in appointments, so please phone first.
  • Regular Appointments: You can book routine appointments up to 4 weeks in advance. New slots open daily for the next morning or afternoon.
  • Appointment Length: Appointments usually last 10 minutes. If you have more than one issue to discuss, let us know when booking so we can allow more time.
  • Nurse and Blood Test Appointments: Are available up to 4 weeks ahead.
  • Evening and Weekend Appointments: are bookable in advance and are available 7 days a week. For more details, please click here.
  • Arriving on Time: Please arrive on time for your appointment. If you're more than halfway through your allotted time, the doctor might not be able to see you. In such cases, you'll need to reschedule for the next working day unless it's a medical emergency.
  • Communication Needs: If you need an interpreter, or have specific needs, let us know. For example, tell us if you would prefer to see a specific person. or if you prefer your consultation to be by phone, face-to-face, or video call.
  • Home Visits: are available for patients who are housebound or terminally ill. If you need a home visit, please call us before 10:00 AM. Difficulty arranging transport is not a valid reason for a home visit request.
  • Bank Holidays: We close on Bank Holidays. Plan your appointments and prescription requests around this. 

For more information or to book an appointment, please contact our reception team.

Cancelling an Appointment
  1. Online: Go to https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81039 select “Other Admin Request” and complete the “Cancel an Appointment” form. 
  2. Text link: Use the link in your appointment confirmation text — available 24/7 up to an hour before your appointment.
  3. Phone line: Call the practice to cancel your appointment on 01642 780113.
  4. In person: Pop in and let a member of the team know; we’ll take care of it.
When you may be advised to go to a pharmacy first
 

What is Pharmacy First?

Pharmacy First is an NHS initiative that makes it easy for you to get healthcare advice and treatment for common conditions through your local pharmacy. No need for a GP appointment or prescription for issues like:

Clinical pathway Age range
Acute otitis media* (ear infection) 1 to 17 years
Impetigo 1 year and over
Infected insect bites 1 year and over
Shingles 18 years and over
Sinusitis 12 years and over
Sore throat 5 years and over
Uncomplicated urinary tract infections Women 16-64 years

How Can Pharmacy First Help?

Pharmacy First provides prompt treatment and advice for these common conditions. Pharmacists might offer over-the-counter or prescription medications based on your needs, and all consultations are private. You can also be referred by NHS services like NHS 111 or your GP.

Additional Support from Pharmacies

  • Minor Ailments: Pharmacists can help with a variety of everyday health issues such as colds, flu, aches, pains, rashes, and cystitis. They can also assist with emergency contraception, pregnancy tests, and needle exchange services. No appointment is needed, and they will refer you to a doctor if necessary.
  • Medication Advice: Pharmacists are experts in safely using medicines. If you have questions about your prescriptions or over-the-counter drugs, they can provide guidance. For new long-term medications, the New Medicine Service offers ongoing support. If you take multiple medicines, the Medicines Use Review (MUR) can help ensure you're using them correctly.
  • Repeat Prescriptions: Pharmacists can manage your repeat prescriptions, saving you a visit to the GP if your condition is stable. If any issues arise with your medication, your pharmacist can consult with your GP on your behalf.
  • Healthy Living Advice: Pharmacies can support your overall health by offering advice on diet, exercise, and smoking cessation. They provide nicotine replacement therapies and regular check-ins to help you quit smoking and stay healthy.

Pharmacy First is here to make getting the care you need simpler and faster.

Who should I see?

 

We have a range of skilled and qualified staff working with our GPs, available to see patients. Because of this, our receptionists may ask you a few questions to make sure you gsee the right person, this could be:

  • Nurse Practitioners: They can diagnose, treat, prescribe medicines, and refer to specialists.
  • Healthcare Assistants: They handle tasks like dressings, vaccines, and health checks.
  • Clinical Pharmacists: They assist with medication reviews, health checks, and medicine-related questions.
  • Pharmacy Technicians: They help with prescription queries, quantity changes, and finding alternatives.
  • Mental Health Practitioners: They offer emotional support and longer appointments for adults and children.
  • Social Prescribers: They connect patients with non-medical support to improve well-being.
  • First Contact Practitioners: They assess and treat muscle and joint issues and can refer for further care if needed.
Requesting help online

SystmConnect makes it easier for you to contact the practice for medical or administrative support. If you’re not very familiar with online services, don’t worry — we’ve put together a simple guide with clear instructions and answers to common questions. Visit our SystmConnect Information & FAQs page to learn how it works, what you can use it for, and how it can save you time: https://www.eaglescliffemedical.co.uk/systmconnect

PLEASE NOTE: Logging in is optional and an account is not required. You can log in using SystmOnline or NHS App information which can speed things up and allow you to attach photos, but this is optional. You can still submit a request without logging in, but you won't be able to include photos. 

Click here to submit a request for help with a non-urgent condition. 

Minor Injury & Illness

There are many conditions and injuries that don't require a GP appointment. These conditions and injuries can be treat at home if you need further information or treatment, you can see you local pharmacist for advice. Find out more: https://www.eaglescliffemedical.co.uk/minor-injury--illness 

Page last reviewed: 11 February 2026
Page created: 28 March 2022