Urgent advice: IMPORTANT: Please Note:

Changes and Cancellations: Please contact the practice if you can't make your appointment. This way, someone else can take that appointment. If you got a text reminder, you can cancel by following the instructions in the message. If you use online services, you can also cancel through your Patient Access account.

Appointment Notifications: We send confirmations, reminders, and other important information through text messages. If you don't want to get texts from us, let the Reception staff know, and they'll update your record. To make sure we can do this - please keep your contact details up to date with us.

Being Late: Be on time for your appointment. If you're more than halfway through your allocated time, the doctor might not be able to see you. If you are too late, you'll have to wait until the next working day to reschedule, unless it's a medical emergency.

Please tell us: If you have a communication need, or need an interpreter for your appointment. Please also let us know if there’s a specific doctor, nurse or other health professional you would prefer to see. You can also tell us if you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call. Let the receptionist know when you book.

Non-urgent advice: The right person will see you now.

Here at Eaglescliffe Medical Practice we have a range of skilled and qualified staff working alongside our GPs, available to see patients. As a result, our receptionists may ask you a few questions related to your query to make sure you get the right treatment, this could be:

Nurse Practitioners diagnose and treat patients. They also prescribe medicines if needed, and can refer to specialists.

Healthcare Assistants handle medical tasks like dressings, vaccines, and health checks.

Clinical Pharmacists assist with medication reviews, health checks, and medicine related questions.

Pharmacy Technicians help with medicine queries with prescriptions, quantity changes, and finding alternatives.

Mental Health Practitioners offer emotional support and longer appointments for adults and children.

Social Prescribers link patients with non-medical support for improving a persons wellbeing.

First Contact Practitioners assess and treat musculoskeletal issues. They can also refer for further care if needed, e.g. x-rays.

Physician Associates provide patient care under senior doctor supervision in various settings. These include the practice, care homes and patients homes.

Non-urgent advice: Urgent & Routine Appointments

  • If you need to see a GP urgently, please call the practice first as we are unable to offer 'walk in' appointments. Patients who feel that they need a same day appointment will need to telephone or call in to the surgery from 8:30a.m.
  • The times for the GP clinic can change each day.
  • You can schedule regular doctor appointments up to 4 weeks in advance.
  • New appointments become available every day for the next morning or afternoon. Available 24/48 hours ahead.
  • Doctors usually have appointments every 10 minutes. Let us know if you need a longer appointment to discuss more than one problem.
  • You can make same-day emergency appointments by calling the clinic at 8:00 in the morning.
  • You can book appointments for nursing and blood tests up to 4 weeks ahead.
  • And remember, we're closed on Bank Holidays.

Non-urgent advice: Evening and Weekend Appointments (Enhanced Access)

You can pre-book appointments around your busy schedules. Appointments are available 7 days a week.

Click Here for more information.

Non-urgent advice: Additional Information

  • Home visits are available where it makes clinical sense. and provides the best way to give a medical opinion. Home visits are for bed-bound patients, patients where travel by car would cause deterioration, and for patients who are terminally ill. Problems arranging transport to get to the surgery is not a reason to request a home visit. If you need a visit please telephone the surgery before 10am. 

  • Training: The practice is a place where registrar doctors train to become General Practitioners. Dr. Waterhouse is the main trainer. Dr Salvati also provides training. GP Registrars are doctors who have worked in hospitals for at least 3 years. They're here because they have chosen to work in general practice. They come to Eaglescliffe Medical Practice for 6 or 12 months of training, supervised by GPs. They go through assessments and exams during their training. To review consulting skills, registrars record some consultations with their trainer. We will ask you for permission and sign a video consent form. The recordings are only used for educational purposes. They are only viewed by the GP registrar and their trainer. Sometimes, the trainer may also sit in the surgery to observe.