We are closed Monday 3rd January 2022 - If you need medical help fast, but it is not an emergency, call 111.
If it is a life threatening emergency, call 999.
NHS 111 is the number to call when you need medical help fast, but it is not a life-threatening emergency.
- Calls to 111 are FREE from landlines and mobiles.
- NHS 111 is available 24/7, every day of the year.
Yes, we encourage people to get their COVID booster BUT please don't ring the practice - we will call you!
We have multiple people who are asking BEFORE the recommended 6 months and it is causing unecessary stress all round. Please be kind to our reception staff and telephone staff as they have worked tirelessly throughout this time. Being rude to them, doesn't help anyone.
At present we are vaccinating patients who had their second vaccine in March 2021.
Housebound patients: We are currently in the process of working out a safe plan.
To help out, check out the government website to book in ONCE you have done the 6 months (190 days): Book Here
New Phab Club at Yarm School
Sophie from Yarm School has set up a Phab club! This club allows support for young adults from the age of 11-18 years with additional and disabilities. They can meet every other Thursday between 4.45pm and 6pm and do different activities. They will be hosted by members of Yarm School during this time with the aim that they can offer more as the club grows. This will allow then greater support to parents as well to at least allow some mingling between them and allow mutual support.
If you are interested, please e-mail Sophie on firstname.lastname@example.org
Phab is a nation wide charity: https://www.phab.org.uk/
Projects like this really support the local area and so please help out if you can
Flu Vaccination 2021 - FIRST CLINIC CONFIRMED ON SATURDAY 25TH SEPTEMBER 2021
Aged 65 or over please contact the practice to book an appointment.
We will vaccinate initially the over 65s. Those who are elligable will be vaccinated at a later date, don't worry - we will let you know!
You can book your place either
1) By phone - Tel: 01642 780113
2) E-consult - https://eaglescliffemedical.webgp.com/
Key points to help us get through
1) The Car park will be shut! We will have set slots for those patients who can't get out of their car - please let us know on booking.
2) Left arm vaccinations - if you want on your right arm, let us know
3) Wear loose clothing (make sure you can get your arm out!)
4) If you can't walk all the way around or are struggling there will be limited slots to vaccinate in the waiting area.
COVID We will try and mitigate this as possible by being so quick - so that you are not in the building Please wear a mask and keep 2 meters where possible!
Routine Blood Tests
Please be aware that due to a UK shortage of blood bottles that routine bloods tests are going to have to be postponed provisionally until mid-September. Routine tests would include all annual review bloods such as those for diabetes and high blood pressure as an example.
Bloods that are required for clinical decision making and urgent referrals WILL STILL go ahead. The team will be in touch about re-arranging your appointment and we are immensely sorry for any inconvenience.
You can read more about this issue through the BBC: - https://www.bbc.co.uk/news/business-58324108
Thank you for your patience in this time. We will keep you updated with any developments.
As from 19th July face masks will not be mandated.
At Eaglescliffe Medical Practice we will continue to wear PPE including masks and ask that everyone attending the practice continues to wear a mask or face covering. By doing so we are protecting you, ourselves and patients who are clinically vulnerable or unable to be vaccinated.
IF you choose not to wear a mask, please make this known when you have been given a face to face appointment as we may have to make alternative arrangements in order to protect patients and staff. This may be attending when the practice is empty or waiting outside for administrative information.
Our practice figures are showing a dramatic increase in positive COVID cases, especially in the younger age groups with some been double vaccinated. Please remember we also have patients in vulnerable and older age groups with medical needs coming into the practice.
Thank you for your ongoing support - by taking these precautions we are able to remain open to provide healthcare to our patients without risk of infection.
REDUCED STAFF LEVELS
Unfortunately, due to circumstances out of our control we are working with reduced staff and remote working. Please be patient with our admin team who are working hard to get to your call. To help with our phone lines please consider other local services or accessing online patient access and e-consultations. Thank you for your support. 16th July 2021
Dr Stockley Retirement
Dear Patients and Friends,
It has been an unprecedented year at Eaglescliffe Medical Practice and as a consequence few of you will know that I plan to leave the Partnership at Eaglescliffe after nearly 25 years at the end of June. I have thoroughly enjoyed my time as a Partner at Eaglescliffe, delivering and improving the services we are able to offer for the people of Eaglescliffe. It has however reached the time when I want to spend more of my time with family and to relax a little. I am not retiring entirely from Medicine as I will continue to support the GPs in the Tees Valley through my work with the GP Federation and the National Vaccination Campaign where I have been the Senior Medical Lead since November.
I will clearly miss my regular contact with you all but am happy to welcome Dr David Hindmarsh to the practice who starts in with the practice in August. I hope you will welcome him in just the same friendly way you did me 25 years ago
Best wishes to you all,
Out of Area Registrations
As from May 2021 - this service is temporarily withdrawn. If you are already registered as an OOA and move address, we are no longer able to keep you on our list and you will be requested to register with a GP practice in your locality.
Dissent from Secondary use of GP patient identifiable data
Please go to the following website for information https://www.nhs.uk/your-nhs-data-matters/
If you wish to opt out you can either register this on line using the website above or complete a form in our Data and Information sharing section below. Please return back to the practice once completed.
If your child has symptoms of a cough or high temperature, please ensure you organise a covid test and isolate until you have a negative result as per Gov. guidelines.
Are you a Veteran ? Please let us know.
Coronavirus (COVID-19) Vaccine Programme
Information about the vaccine can be found via the following link : Coronavirus (COVID-19) vaccine - NHS (www.nhs.uk)
To help us ... Please do not contact the practice with any queries you may have regarding the vaccine. We will contact you either by letter or telephone/text when we are able to offer the vaccination following the priority age groups set. Please refer to the link :
To ensure we can contact you quickly please let us know of any changes to your contact details.
Repeat Prescription requests are currently taking up to 72 hours to process.
Flu Vaccinations for patients aged 50 - 64 - vaccinations from December 2020
All patients aged 50-64 are eligible to receive the influenza vaccination. To learn more about the vaccination please visit the NHS website: http://www.nhs.uk and search flu vaccine.
We now ask all patients attending a face to face appointment to wear a face covering
We suggest this new measure to protect yourself and our staff. Face coverings do not need to be a surgical mask and a simple use of a scarf is acceptable. We understand that babies and young children may not be able to wear a face covering therefore we would not expect this.
Also where possible please attend your face to face appointment on your own when entering the building. Thank you
Exemption letters for face covering
Unfortunately we are not able to provide a letter for patients who feel they should be exempt from wearing a face mask.- please refer to the guidance on the link regarding exemption cards.
Our admin and clinical teams are doing their very best during this difficult time and we are all adjusting to changes to our normal working day. Please can we remind everyone to be patient and understanding with all members of the team.
Covid-19 Practice Update
Access to Building - Open as normal
As some of you may be aware, we have been continuing to see patients face to face for essential nursing appointments or following a telephone consultation with a clinician. Although we are seeing patients, we are not in any way back to 'business as usual, we now have a 'new normal' for the foreseeable future.
What is the new normal?
This means a clinician will speak to you first either by a telephone consultation appointment or video link. To book a telephone consultation you can contact our reception team on 01642 780113 or using our online service.
The decision to book a face to face appointment is a shared decision between the clinician and the patient once all factors have been discussed and a clear understanding regarding the reasons a face to face is being offered and risks of exposure and transmission of the virus with what precautions are in place. A face to face will only be offered if it is deemed that the condition cannot be successfully managed via remote means. The benefits should outweigh the risks and both the clinician and patient preference is taken into account.
During your telephone consultation your clinician will gather as much information to help reduce the time together during your face to face appointment. The clinical treatment/examination will be structured to try to avoid more than consistent 10 minutes close contact and social distancing will be maintained as much as possible eg. during conversation
Precautions will be taken at all levels to help minimise the risk of exposure to, and transmission of, the virus as much as possible.
We now ask all patients attending a face to face appointment to wear a face covering to protect themselves and our staff. We understand that babies and young children may not be able to wear a face covering therefore we would not expect this.
Access to Building – Entry Control
As from 24th March 2020 the practice has taken the decision to manage access to the building by implementing entry control. We have made this decision in order to protect staff and those vulnerable groups that may be in the practice receiving care.
The Practice remains open, however all appointments with the GPs have been converted to a telephone or video consultation. PLEASE DO NOT attend the practice unless you have been triaged by a GP or Nurse, and then invited to attend for an appointment. If this is the case please use the car park entrance where there is a video call system to communicate with the reception staff who will advise accordingly. Whilst waiting to be given access to the building you must remember the social distancing rules and leave 2 meters between yourself and other patients.
If you would like advice you can use our new e-consultation facility – link is on the practice website https://www.eaglescliffemedical.co.uk
Ordering your prescription
If the only option for you now is to request a prescription by paper format, then please post your request through the secure letter box at the main entrance (Sunningdale Road Side). Your request will be processed as normal, although there may be a slight delay due to demand.
You can help us
We are encouraging an electronic solution to prescription requests during this period due to the risk of infection transference. In preparation for your next request please call the practice to set up an online account using an app called ‘patient access’ giving you access to ordering prescriptions only.
Please attend the car park entrance and the reception staff will advise accordingly. We strongly advise you make arrangements with a local pharmacy and ask to be nominated so all scripts will go electronically to the chosen pharmacy, to support the governments guidance on only taking essential journeys.
Our phone lines are extremely busy - (in hours number is 01642 780113) so if your call is related to queries regarding Covid-19 then please refer to www.nhs/coronavirus or www.gov.uk for the latest guidance. If you think you have coronavirus symptoms or have an enquiry about sick notes due to self-isolation then please refer to NHS 111 online. If you have any employment advice need then please access ACAS or GOV.uk for employment advice.
Using the e-consultation will reduce wait time on the telephone lines.
For out of hours medical advice please contact 111
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Stay At Home advice can be found here.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
Hidden Disabilities -
Not all disabilities are visible, such as autism, chronic pain, dementia, anxiety, visual or hearing impairment. Living with a hidden disability can make daily life more challenging for many people, but it can be difficult for others to recognise. The Hidden Disabilities Sunflower makes you visible. Please ask at reception for more information.
The new pregnancy and birth choices app is available at:
NEW METHOD OF BOOKING FOR ANTENATAL CARE
All expected mothers can now visit www.nth.nhs.uk/maternity-form where you can quickly and easily register your pregnancy within North Tees and Hartlepool NHS foundation trust.
Are you a carer? Please let our reception know...
Stockton Carers can offer group or one to one support for carers. They can help with carers' assessments, support plans, carer cards, respite and a sitting service for extra support for those living with the person they support.
Please ask to speak to our care-coordinator here at the practice or contact 01642 524494 / visit www.stocktoninformationdirectory.org/carershub for further information.
LiveWell Dementia Hub also offer information and carers support, you can contact them on 01642 527363 or Livewellemail@example.com
HPV Vaccination for Boys in School Year 8
From September this year boys in school year 8 will be offered the HPV (Human Papilloma Virus) vaccination for the first time. At present this campaign will be delivered through the schools by a Public Health Programme. For more information please visit the link below:
FOOTSTEPS Youth Wellbeing, a one stop shop clinic designed FOR young people BY young people.
Extended Hours - Weekend and Evening GP and Nurse appointments are available
Please see our 'opening times' tab or call 111 who can book an appointment for you.
We offer alternate Monday & Thursday evening clinics for pre booked routine appointments.
Text Message Service
If you would like to receive appointment reminders and health promotion by text, please ask for a consent form at reception or let a member of the administration team know.
PAS Patient Advisory Service
Are you struggling to find work? Are you struggling to stay at work? We have appointments available to see our PAS advisor, Sue Hall, who can offer specialist one to one support with training, careers advice, job search techniques, confidence building and help with your CV.
Your hospital referral
When a referral to a hospital is made changes have been designed to support doctors in delivering high quality, evidence based care whilst maximising efficient use of precious NHS resources. The document below indicates what happens if your GP thinks you need to see a specialist.
Your Hospital Referral